Terms and Conditions

Agreement between User and www.MedStop-Solutions.com

Welcome to www.MedStop-Solutions.com. The www.MedStop-Solutions.com website (the "Site") is comprised of various web pages operated by OneStop Solutions LLC ("MedStop"). www.MedStop-Solutions.com is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the "Terms"). Your use of www.MedStop-Solutions.com constitutes your agreement to all such Terms. Please read these terms carefully, and keep a copy of them for your reference.

www.MedStop-Solutions.com is an E-Commerce Site.

MedStop Solutions is an exchange for medical supplies. Home of the NonStop Reusable Face Mask® and the NonStop® medical brand.

Note: Product images may not represent the actual product. We reserve the right to change specifications and availability without prior notice.

Privacy  

Your use of www.MedStop-Solutions.com is subject to MedStop's Privacy Policy. Please review our Privacy Policy, which also governs the Site and informs users of our data collection practices.

Electronic Communications

Visiting www.MedStop-Solutions.com or sending emails to MedStop constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communications be in writing. 

Your Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You may not assign or otherwise transfer your account to any other person or entity. You acknowledge that MedStop is not responsible for third party access to your account that results from theft or misappropriation of your account. MedStop and its associates reserve the right to refuse or cancel service, terminate accounts, or remove or edit content in our sole discretion.

Children Under Thirteen

MedStop does not knowingly collect, either online or offline, personal information from persons under the age of thirteen. If you are under 18, you may use www.MedStop-Solutions.com only with permission of a parent or guardian.

Cancellation/Refund Policy

Authorization
All returns must be authorized by MedStop prior to receipt. Product must be returned within 60 day of purchase. Authorizations are valid for 30 days. Return goods authorizations (RGAs) may be arranged either calling Customer Service or by emailing customerservice@one-stop.biz. Unauthorized returns may be returned to customer at customer’s expense, destroyed by MedStop at MedStop’s discretion, or subject to additional charges without credit being issued to customer. This policy applies to all customers unless superseded by a separate written agreement that includes specific return merchandise terms and conditions.
Return Procedure
After obtaining an RMA, each return must include the following information:
  • Customer’s name, address and account number.
  • RMA number.
  • Original PO Number or Original MedStop Sales Order Number
  • Lot number or batch number and expiration dates where applicable.

Return Policy

Defective products are returnable with prior authorization. Non-defective products may be returned, provided customer has obtained prior authorization from MedStop, if such products are in salable condition and suitable for restocking. Freight and restocking may apply as noted in the Restocking Fee Schedule listed below. Products must be returned within 30 days of receipt.

 

The following conditions will NOT be considered for return.
  • Products purchased more than three months prior to return request.
  • Products considered hazardous materials.
  • Special or custom products made to customer specifications or sold as non-returnable.
  • Products returned in altered or damaged packaging, or in packaging other than original packaging.
  • Packs broken, breached or damaged.
  • Items in unsalable units of measure where products cannot be resold.
  • Returns prohibited by state law*.
  • Third party vendor products that require a vendor return authorization are subject to the vendor’s return policy and applicable fees.

 Issuance of an RMA number does not guarantee credit. Credit issuance is dependent on confirmed receipt/review of returned products and is subject to the other terms of this policy.

 
*All returns are subject to approval of MedStop Management & Government Affairs.
 

Damages or Shortages

In an effort to minimize any delay in resolving a damage or shortage claim, customer is required to count all receipts prior to customer’s acceptance of delivery from the carrier. All damages or shortages must be noted on the carrier’s freight bill or bill of lading and be countersigned by the customer. The damaged products must remain in the original carton, in the event inspection is required by the transportation company. Customer must notify MedStop of any damages in transit or product shortages within two (2) business days of receipt, or MedStop shall have no obligation to process credit or arrange for product replacement. Contact MedStop Customer Service at  or email customerservice@one-stop.biz. 

Products Shipped in Error by MedStop

Customer must notify MedStop of any shipping errors or disputes within two (2) business days of receipt. Products shipped in error by MedStop are freely returnable for full credit, provided that such returns are made within thirty (30) days of receipt. 

Defective product

Please contact our Quality Assurance department at telephone number  or via email  to initiate a complaint. You will receive an acknowledgment letter within 24‐48 hours via email or 3‐5 business days via mail.

 

The defective or damaged product sample(s) may be requested to be returned to MedStop at the time the complaint is initiated. A prepaid FedEx shipping label will be provided to you at MedStop’s expense. If a picture/video of the defect or damaged product is available, please text to or email to  along with the complaint number. **Please do not discard your product until further notice.** When the picture is received, Quality Assurance will assess and determine if a credit/replacement is applicable.

Restocking Fee Schedule

Return from Date of Invoice Re-stocking fee Percentage
0 – 30 Days 5% / $25 minimum + Freight
31 – 60 Days 10% / $25 minimum + Freight
Greater than 60 days 20% / $25 minimum + Freight
Greater than 90 days

Greater than 90 days not returnable unless expressly approved prior to receipt – contact your MedStop Customer Service for additional information. 

Links to Third Party Sites/Third Party Services

www.MedStop-Solutions.com may contain links to other websites ("Linked Sites"). The Linked Sites are not under the control of MedStop and MedStop is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. MedStop is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by MedStop of the site or any association with its operators.

Certain services made available via www.MedStop-Solutions.com are delivered by third party sites and organizations. By using any product, service or functionality originating from the www.MedStop-Solutions.com domain, you hereby acknowledge and consent that MedStop may share such information and data with any third party with whom MedStop has a contractual relationship to provide the requested product, service or functionality on behalf of www.MedStop-Solutions.com users and customers.

No Unlawful or Prohibited Use/Intellectual Property                                                                         

You are granted a non-exclusive, non-transferable, revocable license to access and use www.MedStop-Solutions.com strictly in accordance with these terms of use. As a condition of your use of the Site, you warrant to MedStop that you will not use the Site for any purpose that is unlawful or prohibited by these Terms. You may not use the Site in any manner which could damage, disable, overburden, or impair the Site or interfere with any other party's use and enjoyment of the Site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Site.

All content included as part of the Service, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the Site, is the property of MedStop or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto.

You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the Site. MedStop content is not for resale. Your use of the Site does not entitle you to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use, and will make no other use of the content without the express written permission of MedStop and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of MedStop or our licensors except as expressly authorized by these Terms. 

Use of Communication Services

The Site may contain bulletin board services, chat areas, news groups, forums, communities, personal web pages, calendars, and/or other message or communication facilities designed to enable you to communicate with the public at large or with a group (collectively, "Communication Services"). You agree to use the Communication Services only to post, send and receive messages and material that are proper and related to the particular Communication Service.

By way of example, and not as a limitation, you agree that when using a Communication Service, you will not: defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others; publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information; upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents; upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another's computer; advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Service specifically allows such messages; conduct or forward surveys, contests, pyramid schemes or chain letters; download any file posted by another user of a Communication Service that you know, or reasonably should know, cannot be legally distributed in such manner; falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded; restrict or inhibit any other user from using and enjoying the Communication Services; violate any code of conduct or other guidelines which may be applicable for any particular Communication Service; harvest or otherwise collect information about others, including e-mail addresses, without their consent; violate any applicable laws or regulations.

MedStop has no obligation to monitor the Communication Services. However, MedStop reserves the right to review materials posted to a Communication Service and to remove any materials in its sole discretion. MedStop reserves the right to terminate your access to any or all of the Communication Services at any time without notice for any reason whatsoever.

MedStop reserves the right at all times to disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in MedStop's sole discretion.

Always use caution when giving out any personally identifying information about yourself or your children in any Communication Service. MedStop does not control or endorse the content, messages or information found in any Communication Service and, therefore, MedStop specifically disclaims any liability with regard to the Communication Services and any actions resulting from your participation in any Communication Service. Managers and hosts are not authorized MedStop spokespersons, and their views do not necessarily reflect those of MedStop. Materials uploaded to a Communication Service may be subject to posted limitations on usage, reproduction and/or dissemination. You are responsible for adhering to such limitations if you upload the materials. 

Materials Provided to www.MedStop-Solutions.com or Posted on Any OneStop Solutions Web Page

MedStop does not claim ownership of the materials you provide to www.MedStop-Solutions.com (including feedback and suggestions) or post, upload, input or submit to any MedStop Site or our associated services (collectively "Submissions"). However, by posting, uploading, inputting, providing or submitting your Submission you are granting MedStop, our affiliated companies and necessary sublicensees permission to use your Submission in connection with the operation of their Internet businesses including, without limitation, the rights to: copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your Submission; and to publish your name in connection with your Submission.

No compensation will be paid with respect to the use of your Submission, as provided herein. MedStop is under no obligation to post or use any Submission you may provide and may remove any Submission at any time in MedStop's sole discretion.

By posting, uploading, inputting, providing or submitting your Submission you warrant and represent that you own or otherwise control all of the rights to your Submission as described in this section including, without limitation, all the rights necessary for you to provide, post, upload, input or submit the Submissions. 

Third Party Accounts

You will be able to connect your MedStop account to third party accounts. By connecting your MedStop account to your third party account, you acknowledge and agree that you are consenting to the continuous release of information about you to others (in accordance with your privacy settings on those third party sites). If you do not want information about you to be shared in this manner, do not use this feature.

International Users

The Service is controlled, operated and administered by MedStop from our offices within the USA. If you access the Service from a location outside the USA, you are responsible for compliance with all local laws. You agree that you will not use the MedStop Content accessed through www.MedStop-Solutions.com in any country or in any manner prohibited by any applicable laws, restrictions or regulations.

Indemnification

You agree to indemnify, defend and hold harmless MedStop, its officers, directors, employees, agents and third parties, for any losses, costs, liabilities and expenses (including reasonable attorney's fees) relating to or arising out of your use of or inability to use the Site or services, any user postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. MedStop reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with MedStop in asserting any available defenses. 

Arbitration

In the event the parties are not able to resolve any dispute between them arising out of or concerning these Terms and Conditions, or any provisions hereof, whether in contract, tort, or otherwise at law or in equity for damages or any other relief, then such dispute shall be resolved only by final and binding arbitration pursuant to the Federal Arbitration Act, conducted by a single neutral arbitrator and administered by the American Arbitration Association, or a similar arbitration service selected by the parties, in a location mutually agreed upon by the parties. The arbitrator's award shall be final, and judgment may be entered upon it in any court having jurisdiction. In the event that any legal or equitable action, proceeding or arbitration arises out of or concerns these Terms and Conditions, the prevailing party shall be entitled to recover its costs and reasonable attorney's fees. The parties agree to arbitrate all disputes and claims in regards to these Terms and Conditions or any disputes arising as a result of these Terms and Conditions, whether directly or indirectly, including Tort claims that are a result of these Terms and Conditions. The parties agree that the Federal Arbitration Act governs the interpretation and enforcement of this provision. The entire dispute, including the scope and enforceability of this arbitration provision shall be determined by the Arbitrator. This arbitration provision shall survive the termination of these Terms and Conditions. 

Class Action Waiver

Any arbitration under these Terms and Conditions will take place on an individual basis; class arbitrations and class/representative/collective actions are not permitted. THE PARTIES AGREE THAT A PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN EACH'S INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PUTATIVE CLASS, COLLECTIVE AND/ OR REPRESENTATIVE PROCEEDING, SUCH AS IN THE FORM OF A PRIVATE ATTORNEY GENERAL ACTION AGAINST THE OTHER. Further, unless both you and MedStop agree otherwise, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding. 

Liability Disclaimer

THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. ONESTOP SOLUTIONS LLC AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE SITE AT ANY TIME. ONESTOP SOLUTIONS LLC AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED ON THE SITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND. ONESTOP SOLUTIONS LLC AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ONESTOP SOLUTIONS LLC AND/OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE SITE, WITH THE DELAY OR INABILITY TO USE THE SITE OR RELATED SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS OBTAINED THROUGH THE SITE, OR OTHERWISE ARISING OUT OF THE USE OF THE SITE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF ONESTOP SOLUTIONS LLC OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SITE, OR WITH ANY OF THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE. 

Termination/Access Restriction                                  

MedStop reserves the right, in its sole discretion, to terminate your access to the Site and the related services or any portion thereof at any time, without notice. To the maximum extent permitted by law, this agreement is governed by the laws of the State of Washington and you hereby consent to the exclusive jurisdiction and venue of courts in Washington in all disputes arising out of or relating to the use of the Site. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation, this section.

You agree that no joint venture, partnership, employment, or agency relationship exists between you and MedStop as a result of this agreement or use of the Site. MedStop's performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of MedStop's right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Site or information provided to or gathered by MedStop with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect. 

Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and MedStop with respect to the Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and MedStop with respect to the Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be written in English.

Changes to Terms

MedStop reserves the right, in its sole discretion, to change the Terms under which www.MedStop-Solutions.com is offered. The most current version of the Terms will supersede all previous versions. MedStop encourages you to periodically review the Terms to stay informed of our updates.

Contact Us

MedStop welcomes your questions or comments regarding the Terms:

OneStop Solutions LLC

600 Stewart Street, Suite 400

Seattle, Washington 98101

Email Address: legal@one-stop.biz

Telephone number: +1-888-388-8228 

Effective as of April 18, 2020